Legal & Store Policies – Céline en Provence
Return and Refund Policy
Right of Withdrawal – 14 Days
In accordance with applicable legal provisions, you have 14 days from the receipt of your order to exercise your right of withdrawal, without needing to justify your decision or pay penalties.
To exercise this right, you must inform us of your intention by email at hello@celineenprovence.com, mentioning your name, order number, and the relevant items.
See Annex – Withdrawal Form.
Return Conditions
Products must be returned in new, unused, unopened condition, and in their original packaging. Any product that is damaged, opened, or incomplete cannot be returned or refunded.
Return shipping costs are the responsibility of the customer. Céline en Provence is not liable for any loss or damage during return shipping.
📍 Return address (provided after approval of your request)
Returns can only be made after email approval. Once your request is accepted, we will send you the return address.
Products Excluded from the Right of Withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following products:
- Perishable food products or those likely to deteriorate quickly (e.g., biscuits, oils, honey, tapenade…)
- Opened care or hygiene products (e.g., soaps, essential oils, cosmetics)
- Made-to-order or personalized items.
Refunds
Once the return is received and inspected, we will confirm its receipt and the validation (or rejection) of your refund by email. The refund will be processed via the same payment method used during the purchase, within 14 days after approval.
Initial delivery costs will also be refunded if the entire order is returned, except for any express shipping options chosen by you.
Privacy Policy
Data collected: We collect your personal data (name, email, postal address, phone number...) when you place an order, subscribe to the newsletter, or browse the website via cookies.
Use of data: Your data is used to process orders, send marketing emails, and analyze website traffic.
Tools used: Google Analytics, Meta Pixel, Shopify Analytics, Mailchimp.
Cookies: During your visit, cookies may be placed. You can accept, reject, or manage them.
Legal basis: Consent or performance of a contract.
Data retention: 3 years after the last contact.
Data sharing: Only with our service providers (Shopify, Mailchimp…) to fulfill the services.
User rights: You have the right to access, rectify, delete, oppose, and transfer your data. To exercise these rights, contact us at hello@celineenprovence.com
Cookie consent: A banner appears on your first visit allowing you to manage your preferences.
Terms of Use
The use of the website www.celineenprovence.com implies full acceptance of these terms of use.
Access to the site: Access to the site is possible 24/7, except in cases of interruption, planned or not, for maintenance or force majeure.
Content: Céline en Provence strives to provide the most accurate information possible. However, it cannot be held responsible for omissions, inaccuracies, or failures in updating the information.
Intellectual Property: All content on this site is the exclusive property of Céline Crama. Any reproduction is prohibited without prior authorization.
Use: The user agrees not to harm the proper functioning of the site or impersonate third parties.
Shipping Policy
Shipping is available within Europe. Orders are processed within 2 to 3 business days.
Indicative delivery times:
- Metropolitan France: 2 to 5 business days after shipment
- Western Europe: 3 to 6 business days
- Northern and Eastern Europe: 5 to 8 business days
- Southern Europe and remote areas: up to 10 business days
These times are indicative and may vary depending on logistical conditions or periods of high demand.
Responsibility: Céline en Provence cannot be held responsible for delays caused by carriers.
Terms and Conditions of Sale
These terms govern the sales concluded on the website www.celineenprovence.com.
Products: Listed products are available while stocks last.
Prices: The prices indicated on the website are expressed in euros, all taxes included (TTC).
As a micro-entrepreneur benefiting from the VAT exemption scheme, VAT is not applicable under section 293 B of the French General Tax Code. Therefore, no VAT will be charged on orders.
Delivery costs are specified before the order is confirmed.
Order: Any order implies full acceptance of these terms and conditions.
Payment: Payments are made through the secure solutions offered on Shopify.
Resale Authorization: Céline en Provence is authorized to resell selected third-party products.
Warranty: Products are covered by the Legal Guarantee of Conformity and Hidden Defects. For issues, contact hello@celineenprovence.com
Legal Notice
Site Publisher:
The website www.celineenprovence.com is published by Céline Crama, a sole proprietor operating under the trade name Céline en Provence.
Legal structure:
Type: Sole proprietorship
SIRET: 988 947 990 00012
Publication Director: Céline Crama (founder and director)
Contact: hello@celineenprovence.com
Address: Provided upon request
Phone: Provided upon request
Hosting:
OVH SAS
2 rue Kellermann, 59100 Roubaix, France
Phone: 1007
Website: www.ovhcloud.com
Technology Used: Shopify
Photo Credits: Property of Céline en Provence or used with authorizations. Some visuals come from free image banks like Pexels and Canva.